Frequently asked questions

You can pay by prepayment, credit card, instant bank transfer, Klarna invoice and installment purchase or PayPal. If you choose the payment method "prepayment", please transfer the amount due. The goods will then be dispatched after receipt of payment.

After completing the order, you will receive an order confirmation by mail.
Simply click on the green button in the mail that says "Download your PDF invoice".

If this is the case, it is best to try again with another browser, such as Mozilla Firefox, Google Chrome, Microsoft Edge, nternet Explorer, Safari or similar.

You will find our bank details on your order page, which you will also receive again by e-mail after purchase, as well as on your invoice.

Since the EU tax reform 2021, we can unfortunately no longer make it possible for our EU B2B customers to automatically create a tax-free intra-Community delivery in our shop. Please contact us directly at info@teemana.com.

Within Germany:
We offer for all shipments a reliable and fast delivery with DHL and the German Post including tracking updates. Unfortunately, we have no influence on DHL in the last instance and sometimes there can be delays.
Normally, however, the shipping runs smoothly, so you will receive your package within 1-3 days. If you do not receive your goods for more than a week after ordering, please write us a mail so we can follow up.

International shipping:
The shipping to foreign countries runs, depending on the weight, via Warenpost international or DHL Paket.
The delivery time within the EU is usually five to ten days.
Outside the EU, the delivery time can be up to 3 weeks or longer, depending on the destination.

You can find our average delivery times here:
https://teemana.com/pages/versandarten

You will receive a
tracking number by mail for all orders.

You will receive this shipping confirmation email as soon as the shipment is scanned by the post office.
This takes place for parcels and international shipments directly upon posting. For merchandise mail within Germany, only at the distribution center.

The only difference is that Artemisia annua or Moringa broken are the dried leaves of the plant, while Artemisia or Moringa ground are the same dried leaves pulverized with a grinding machine. There is no difference whatsoever in the ingredients/components.

Artemisia annnua anamed plantlets, for non-commercial purposes only, are sold and shipped in April/May by only one manufacturer and can be ordered through their website or by mail there.

Our Artemisia annua is grown exclusively in Germany, mostly in Baden-Württemberg.

Moringa Oleifera grows in tropical and subtropical climates. Our Moringa comes from anamed fields in Tanzania.
The Moringa is packed and ground in Germany.

Euphorbiahirta is also a tropical plant. We obtain our Euphorbia hirta through wild collection by our employees in the bushveld of Tanzania and Congo. Euphorbia hirta is packed in Germany.

Eucalyptusmaidenii grows in tropical and subtropical climates. The leaves are harvested by our project partner in the highlands of Malawi and packed in Germany.

Only the leaves of the plants are carefully stripped by hand and then dried.
There are no stems or flowers in our products!

For a cup ca.1 teaspoon of lemongrass tea in a pot with 250 ml of water, bring to a boil, pull from the heat and infuse at least 15. Then strain and enjoy .Or boil 1 liter of water with 1 tablespoon of lemongrass tea etc. and drink this throughout the day to do yourself some good.

Our leaf cut product (formerly "broken") is highly dried and only for this reason it can be frozen. To do this, it is best to wrap the bags with a layer of aluminum foil (to preserve the essential oils) and another plastic bag and then freeze. Then defrost unopened before consumption to prevent condensation from entering. The product we deliver now will then have a shelf life of at least 5 years at minus 18 degrees.

At teemana, we care about nature, which is why we follow the ZERO-WASTE principle. All our packaging is fully recyclable or can be incinerated without leaving any residue or toxic emissions.

Our PE bags can be reused up to 20 times and can be incinerated 100% residue-free to produce carbon dioxide and water. Proper handling is crucial: After use, we ask you to properly recycle the packaging for ecological
recycling.

Selected packaging sizes come in recyclable kraft paper stand-up pouches, free of aluminum and PVC. Here too, multiple use or upcycling is recommended before sending the packaging for recycling.

Teemana is committed to a sustainable circular economy and participates in the dual waste disposal system.