Service hotline and telephone consultation:

Bei weiteren Fragen rufen Sie uns gerne persönlich an unter:

+49(0)1520/8269330

Dienstag und Donnerstag jeweils von 11:30 bis 12:30 Uhr.

Payment and invoice

What payment methods are available?

You can pay by prepayment, credit card, Sofortüberweisung, Giropay, Klarna invoice and installment purchase or PayPal. If you choose the payment method "Prepayment", please transfer the amount due. The goods will then be shipped after receipt of payment.

Where is my bill?

After completing the order you will receive an order confirmation by mail.
Just click on the green button in the mail that says "Download your PDF invoice".

Why can't I download my invoice?

Sollte das der Fall sein, versuchen Sie es am besten noch einmal mit einem anderen Browser, wie z.B. Mozilla Firefox, Google Chrome, Microsoft Edge, Internet Explorer, Safari o.ä.

Where can I find the bank details for a bank transfer?

You will find our bank details on your order page, which you will also receive again by e-mail after purchase, as well as on your invoice.

How do I order tax-exempt as an EU B2B customer?

Since the EU tax reform 2021, we can unfortunately no longer make it possible for our EU B2B customers to automatically create a tax-free intra-Community delivery in our shop. Please contact us directly at info@teemana.com.

Shipping

How long does it take to ship and how is it shipped?

Innerhalb Deutschlands:
Wir bieten für alle Sendungen eine zuverlässige und schnelle Lieferung mit DHL und der deutschen Post inklusive Tracking-Updates. Auf DHL haben wir leider in letzter Instanz keinen Einfluss und manchmal kann es zu Verzögerungen kommen.
Normalerweise läuft der Versand aber reibungslos, sodass Sie Ihre Sendung innerhalb von 1-3 Tagen erhalten. Sollten Sie Ihre Ware länger als eine Woche nach Bestellung nicht erhalten, schreiben Sie uns eine Mail, damit wir dem nachgehen können.

Internationaler Versand:
Der Versand ins Ausland läuft, je nach Gewicht, über Warenpost international oder DHL Paket.
Die Lieferzeit innerhalb der EU beträgt in der Regel 5-10 Tage.
Außerhalb der EU kann die Lieferzeit, je nach Destination, bis zu 3 Wochen oder länger betragen.

Unsere durchschnittlichen Lieferzeiten finden Sie hier:
https://teemana.com/pages/versandarten

Is there a tracking system?

You will receive a tracking number by mail for all orders.

You will receive this shipping confirmation email as soon as the shipment is scanned by the post office.
This takes place for parcels and international shipments directly upon posting. For merchandise mail within Germany, only at the distribution center.

Information about the products

Can I contact teemana by phone?

Yes, our service hotline is available at the following telephone number:

+49(0)1520/8269330

Dienstag und Donnerstag jeweils von 11:30 bis 12:30 Uhr.

What is the difference between broken (leaf cut) and ground (powder)?

The only difference is that Artemisia annua or Moringa broken are the dried leaves of the plant, while Artemisia or Moringa ground are the same dried leaves pulverized with a grinding machine. There is no difference whatsoever in the ingredients/components.

Where and how can you buy Artemisia annua plantlets?

Artemisia annnua anamed plantlets, for non-commercial purposes only, are sold and shipped in April/May by only one manufacturer and can be ordered through their website or by mail there.

Where are the products grown?

Our Artemisia annua is grown exclusively in Germany, mostly in Baden-Württemberg.

Moringa Oleifera grows in tropical and subtropical climates. Our Moringa comes from anamed fields in Tanzania.
The Moringa is packed and ground in Germany.

Euphorbia hirta is also a tropical plant. We obtain our Euphorbia hirta through wild collection by our employees in the bushveld of Tanzania and Congo. Euphorbia hirta is packed in Germany.

Eucalyptus maidenii grows in tropical and subtropical climate. The leaves are harvested by our project partner in the highlands of Malawi and packed in Germany.

Which components of the plants are packaged and sold?

With us, only the leaves of the plants are carefully stripped by hand and then dried.
There are no stems or flowers in our goods!

Preparation lemongrass tea

For a cup ca.1 teaspoon of lemongrass tea in a pot with 250 ml of water, bring to a boil, pull from the heat and infuse at least 15. Then strain and enjoy .Or boil 1 liter of water with 1 tablespoon of lemongrass tea etc. and drink this throughout the day to do yourself some good.

How can I preserve Artemisia annua?

Our leaf cut product (formerly "broken") is highly dried and only for this reason it can be frozen. To do this, it is best to wrap the bags with a layer of aluminum foil (to preserve the essential oils) and another plastic bag and then freeze. Then defrost unopened before consumption to prevent condensation from entering. The product we deliver now will then have a shelf life of at least 5 years at minus 18 degrees.

Why are there few instructions on how to use the products?